Privacy Policy

1. Introduction

At Twin Pines LTD, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use any of our mobile applications, including but not limited to BestieAI or Vell. We build AI-based applications intended for personal use. We do not collect personally identifiable information (PII) unless explicitly provided. However, we use third-party services that may process data automatically to ensure functionality, analytics, and performance.

2. Types of Data Collected

We do not knowingly collect personal data. The only exception applies to the web version of the app (WebApp), where a user email address is required solely for payment confirmation and access to PRO features. This information is used exclusively for account-related purposes and is never shared or sold to third parties.

However, we and our third-party service providers may collect the following types of non-personal, technical, or usage data:

• Device information (device model, OS, language settings)
• Interaction and usage data (screen visits, feature use, app crash logs)
• Approximate IP address (for regional analytics)
• Text input or interaction data (for AI functionality)
• In-app purchase events (if applicable)

We do not collect precise geolocation, biometric data, or real-world identity.

3. Third-Party Services

We use the following third-party tools for core features, analytics, and infrastructure:

• Firebase (App infrastructure, analytics): https://firebase.google.com
• Google Analytics (Usage analytics): https://marketingplatform.google.com
• Meta SDK (Analytics, A/B testing): https://www.meta.com/business/tools/meta-pixel
• Amplitude (Advanced product analytics): https://amplitude.com
• OpenAI API (AI-based conversational features): https://openai.com
• Adapty (Subscription and billing infrastructure): https://adapty.io

These services are not allowed to collect data for personalized advertising.

4. How We Use the Data

We use the collected data to:

• Provide and operate AI chat and app features
• Monitor performance and identify crashes or bugs
• Understand general user behavior and improve UX
• Manage subscriptions and billing (where applicable)
• Fulfill legal and compliance requirements

We never sell user data to third parties.

5. AI Disclaimer

Our applications use third-party AI (e.g., OpenAI) to generate conversational content. AI-generated responses may be imprecise, inaccurate, or inappropriate and should not be considered medical, legal, or professional advice.

Input sent to the AI is processed externally and may be used in anonymized form to improve the model. Users agree to interact with AI "as-is" at their own discretion.

6. Data Storage & Deletion

Personal data is not stored on our own servers. Analytics and interaction data are handled by the listed third-party services under their retention policies.

Users can contact support@twinpinesapps.com to request data deletion.

7. Children's Privacy

Our apps are designed for general audiences and are not targeted at children under 13. Any unintentionally collected personal data from a child will be immediately deleted.

8. User Rights under GDPR and similar laws

For residents of the European Economic Area (EEA) or jurisdictions with similar data protection laws (like GDPR), you have the right to:

• Access your data
• Correct your data
• Delete your data
• Restrict processing
• Data portability
• Withdraw consent

You can exercise these rights by contacting support@twinpinesapps.com. Note that identity verification may be required and data might be retained for legal obligations.

9. International Transfers

Data may be transferred or processed in countries outside your residence (e.g., servers in the EU, US, or provider locations). By using the app, you consent to such transfer and processing, subject to appropriate safeguards.

10. Changes to This Policy

We reserve the right to modify this policy at any time. Material changes will be notified via the app or email (if applicable), and the revised version's effective date will be posted.

Continued use after changes constitutes acceptance.

11. Contact Information

For questions, concerns, or requests, please contact us at:

Email: support@twinpinesapps.com

Company: TWIN PINES LTD

Address: Agias Zonis 12, Limassol, 3027, Cyprus